Tag Archive for: #Recall

Scooter Center BGM
has been selling shock absorbers for Vespa scooters for 15 years now and has
continuously developed them further. Despite permanent quality control by the
manufacturer and the strict controls in the incoming goods department at  Scooter
Centre, we have unfortunately discovered a safety-relevant defect which has led
to the failure of 2 shock absorbers.

When mounting the
adjustment wheel on the piston rod, the amount of activator for the glue was
too low in individual cases, which in the worst case could lead to the screw
connection of the shock absorber coming loose.

As this
safety-relevant defect is not recognisable from the outside, we are recalling
the following shock absorbers for inspection as a precautionary measure from
the sales date 01.2023.

– Vespa GTS front
: BGM7788NB

Serial number :
SC22F, SC23H, SC23K

– Vespa GTS rear :
BGM7757B

Serial number :
SC23K,
SC23H                                              

– Vespa PX front :
BGM7781

Serial number :
SC23A, SC23C, SC23K

– Vespa PX front :
BGM7781B

Serial number :
SC23D, SC23H, SC23J, SC23K, SC24A

– Vespa PX rear :
BGM7782B

Serial number :
SC23K, SC23H

– Vespa PX rear :
BGM7742B

Serial number :
SC23K, SC23H

– Vespa PK front :
BGM7743B

Serial number :
SC23J

The use of shock absorbers must therefore be
discontinued immediately in order to avoid damage to property and personal
injury.

Safety
and honest dealing with our customers are very important to us, please return
the shock absorbers to us as soon as possible.

To
keep the effort as low as possible, you have the following return options:

Germany:
we will write to all known buyers of any affected batches and send them a free
DHL return label.

European
Union: all buyers known to us of the possibly affected batches will be
contacted and will receive a free return label by email at the beginning of the
first week of July 2024 without the need for a request.  

All countries outside the European Union : All buyers known to us of the
possibly affected batches will be contacted. Unfortunately we cannot offer free
return labels for countries outside the European Union, but we will help you to
get it sorted without as less hassle then possible. Please contact us at recall@scooter-center.com
and we start to get the exchange started. 

The following options are available for processing:

If you purchased the shock absorbers from the Scooter Centre:

  -Exchange for new shock absorbers with full warranty. This is possible from the end of July 2024   

-Credit note for the invoice amount. An invoice is not required in this case either, as we can determine the purchase via your customer account. This is only possible if you have purchased from us via an existing customer account.

If you have purchased the shock absorbers from other companies:

-Exchange for new shock absorbers with full warranty. This is possible from the end of July 2024.

If the shock absorber is no longer in your possession, please forward this letter to the new owner or let us know their address so that we can contact them.

For questions regarding the process or if you need a transitional shock absorber, please send us an email to 

recall@scooter-center.com 

We would like to sincerely apologise for the effort and trouble that this action has caused  and ask for your understanding for this unfortunately necessary step. 

There can be no compromise when it comes to personal safety.

Many thanks and best regards

Ulf Schröder

CEO